Terms and conditions of use

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and VA Zoom Limited, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by VA Zoom Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to VA Zoom Limited and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use

All Content included on the Website, unless uploaded by Users, is the property of VA Zoom Limited, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission

You may, for your own personal, non-commercial use only, do the following:

retrieve, display and view the Content on a computer screen

You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of VA Zoom Limited.

You acknowledge that you are responsible for any Content you may submit via the Website, including the legality, reliability, appropriateness, originality and copyright of any such Content. You may not upload to, distribute or otherwise publish through the Website any Content that (i) is confidential, proprietary, false, fraudulent, libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offence, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of “spam.” You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Website.

You represent and warrant that you own or otherwise control all the rights to the Content you post; that the Content is accurate; that use of the Content you supply does not violate any provision of these terms and conditions and will not cause injury to any person; and that you will indemnify VA Zoom Limited for all claims resulting from Content you supply.

Prohibited use

You may not use the Website for any of the following purposes:

in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;

in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;

making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

To reverse engineer, decompile, dissemble, decipher or otherwise derive the code used on the Website;


To use any robot, spider, scraper, or other automated means to access the Website;


You must ensure that the details provided by you on registration or at any time are correct and complete.

You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.

We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.

You may cancel your registration at any time. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.


Standard Business Users pay a monthly membership subscription fee to VA Zoom Limited

Business Plus Users pay an upfront membership fee to VA Zoom Limited for one month’s access to the content of the website. Upon expiry membership will be automatically cancelled, unless we receive notification to extend membership and payment of a further month’s membership fee.

Membership fees are exclusive of VAT at the prevailing rate.

Memberships renew on a monthly basis automatically unless we receive notification to cancel a membership. The client may cancel their membership of VA Zoom Limited at any time without penalty. Memberships are always acknowledged by email and are effective on receipt.

VA Zoom Limited undertakes to give the Users a minimum of 90 days’ notice of any change in membership fees via our website, unless such a change is due to a change in VAT


Business Plus Virtual Assistant Match-making Service

VA Zoom Ltd undertakes to match Business Plus Users with the most suitable Virtual Assistant from the directory of approved virtual assistants

VA Zoom Ltd will not be held liable for any inaccurate information provided to VA Zoom Ltd by Virtual Assistant website users, which may be used during the matching process

Payment for this service must be made upfront

Business Plus Users accept responsibility for contacting short-listed Virtual Assistants and any contract negotiations between Business Plus Users and Virtual Assistant Users will take place independently of VA Zoom Ltd.

VA Zoom Ltd will not be held liable for contract disputes between Business Plus Users and Virtual Assistant Users.

VA Zoom Ltd provides a 4 week guarantee period, during which, if the placement proves unsuccessful, an alternative candidate short-list will be provided free of charge. If a further short-list does not result in a successful partnership VA Zoom Ltd will accept reasonable refund requests, which must be submitted in writing to hello@vazoom.co.uk



Password and security

When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone.

If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password or suspend your account.

Links to other websites and linking to the website

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of VA Zoom Limited or that of our affiliates.

We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.

The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

You may link to the Website’s homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement by VA Zoom Limited where none exists.

VA Zoom Limited reserves the right to withdraw linking permission without notice.

Privacy Policy and Cookies Policy

Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: https://vazoom.co.uk/privacy-cookie-policy/ .

Availability of the Website and disclaimers

Any online facilities, tools, services or information that VA Zoom Limited makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. VA Zoom Limited is under no obligation to update information on the Website.

Whilst VA Zoom Limited uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.

VA Zoom Limited accepts no liability for any disruption or non-availability of the Website.

VA Zoom Limited reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Content Standards

If you are over the age of 18 you are permitted to upload content. Where you upload content to the Website you must ensure that all content uploaded:

Is accurate, true, up to date, genuine and not misleading;

Is relevant and appropriate;

Complies with applicable law in the UK and in any country from which the content is posted or viewed and does not promote illegal activity;

Complies with the Privacy Notice and does not disclose any personal or confidential information;

Does not contain material which is or potentially could be defamatory, obscene, aggressive, offensive, hateful, inflammatory or rude;

Does not infringe the copyright or any intellectual property rights of any person and where such content relates to an image, you must ensure that all necessary consents and authorisations have been obtained;

Does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

Does not relate to the services provided by VA Zoom Limited;

Does not have the purpose or effect of advertising, discussing or commenting on third party businesses who are not a Member;

Is not threatening, abusive or invades others privacy or causes annoyance, inconvenience or needless anxiety;

Does not impersonate any person or misrepresent identities or affiliations; or

Does not give the impression that it emanates from VA Zoom Limited (if this is not the case).

(“Content Standards”)

Where content you upload does not comply with the Content Standards or requires clarification, VA Zoom Limited may contact you for further information, before publishing such content.

You warrant that all content you upload shall comply with the Content Standards, and you agree to indemnify VA Zoom Limited for any loss VA Zoom Limited suffers as a result of your failure to comply with the Content Standards.

VA Zoom Limited will not be responsible, or liable to any third party, for the content or accuracy of any content uploaded by you to the Website.

VA Zoom Limited reserves the right to remove or withhold any content at any time which it considers fails to adhere with the Content Standards set out in clause 13.1.

VA Zoom Limited reserves the right to edit content you upload to amend spelling, grammar, punctuation, length, for the purposes of clarity and to ensure that the content can comply with the Content Standards.


You agree to comply with all applicable laws regarding the transmission of technical data exported from the United Kingdom or the country in which you reside (if different) and with all local laws and rules regarding acceptable use of and conduct on the Internet.

You agree to indemnify and hold VA Zoom Limited and its employees and agents harmless from and against any breach by you of these Terms and Conditions and any claim or demand brought against VA Zoom Limited by any third party arising out of your use of the Services and/or any Content submitted, posted or transmitted through the Services, including without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses) howsoever suffered or incurred by VA Zoom Limited in consequence of your breach of these Terms and Conditions.

Limitation of liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

To the extent that the Website and Content are provided free of charge, we will not be liable to you for any loss or damage of any kind.

We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.

To the maximum extent permitted by law, VA Zoom Limited accepts no liability for any of the following:

any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;

loss or corruption of any data, database or software;

any special, indirect or consequential loss or damage.

VA Zoom Limited will not be liable to you for any loss suffered (even if such loss is foreseeable) in relation to your use or inability to use the Website, any inaccuracies or delays on the Website or any reliance by you on content contained on the Website.

VA Zoom Limited will not be liable to you for any loss suffered (even if such loss is foreseeable) as a result of any interaction with any of its users.

The content contained on the Website is provided for general information only. It is not intended to amount to advice on which you should rely.


You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

VA Zoom Limited collects and collates feedback from customers of its members by means of feedback (“Monitoring”).


The results of feedback processes are published on the Website.


VA Zoom Limited aims to:

Improve the accountability and credibility of its members through publishing impartial feedback on their work;

Promote quality service and best practice among its members; and

Promote its members to the public,

If you are a member, VA Zoom Limited’s Code of Conduct and Ethics will apply to the way in which you conduct your business.

If you are a member, our Terms and Conditions for members will also apply to your use of the Website. In the event of a conflict between these Terms and Conditions and the Terms and Conditions for members, the contents of those additional terms shall prevail.

These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Whilst every effort is made to verify statements and information submitted by the public and VA Zoom Limited members, the information compiled by VA Zoom Limited is based on information supplied by various individuals and businesses, it does not represent the views of VA Zoom Limited and VA Zoom Limited cannot be held responsible for any omissions or inaccurate claims that may appear.

Users of the service do hereby represent, understand and expressly agree that VA Zoom Limited does not make any warranty or guarantee over the quality, timing, integrity, responsibility, legality or any other aspect whatsoever of the materials or services offered or delivered by its members to their customers.

You hereby expressly agree not to hold VA Zoom Limited (or VA Zoom Limited’s agents, representatives, advertisers or employees) liable for any instruction, advice or services delivered which originated through the website or associated Services and VA Zoom Limited expressly disclaims any liability whatsoever for any damage, suits, claims, and/or controversies that have arisen or may arise, whether known or unknown therefrom.

VA Zoom Limited’s rights

VA Zoom Limited will determine at its discretion, whether you have failed to comply with these Terms and Conditions. Failure to comply with these Terms and Conditions constitutes a material breach and may result in VA Zoom Limited:

Temporarily or permanently withdraw your access to the Website;

Commence legal proceedings against you for your actions;

Disclose necessary information to law enforcement authorities.